Zásady pro doručování

Last Updated: January 21, 2026

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📦 Shipping Methods Overview

We offer three shipping methods based on product type and destination. The system will automatically select the best option for you at checkout:

1. Standard Air Shipping

• Applicable Products: Friction drives (e.g., P.wheel ebike converter), accessories, spare parts, and other small items
• Ships From: Mainland China or Hong Kong
• Delivery Time: 8-15 business days
• Shipping Cost: Free for most regions

2. Sea Freight

• Applicable Products: E-bike conversion kits (products with high-power batteries, e.g., LVBU e-bike conversion kits)
• Ships From: Mainland China or Hong Kong
• Delivery Time: 15-45 business days (depending on destination)
• Final Delivery: Local courier delivery after arrival at destination
• Shipping Cost: Free for some regions, see shipping cost table below

3. EU Express Delivery

• Applicable Products: Complete e-bikes manufactured at our France factory
• Ships From: France factory
• Delivery Time: 2-8 days
• Shipping Cost: Free for EU countries
• Available For: EU countries only

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🌍 Shipping Regions

Full Shipping Service (All Product Types)

Europe (39 countries)

European Union (27 countries): Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

Non-EU European Countries: United Kingdom, Switzerland, Norway, Iceland, Liechtenstein, Andorra, Monaco, San Marino, Turkey, Serbia, North Macedonia, Albania

North America

• United States (excluding Alaska, Hawaii, Puerto Rico, Guam, and other territories)
• Canada

Asia-Pacific Japan, South Korea, Singapore, Hong Kong, Macau, Taiwan

Oceania Australia, New Zealand

Small Items Only

Selected countries in South America, Asia, and Africa (India, Thailand, Vietnam, Philippines, Brazil, Argentina, Chile, Mexico, Colombia, Egypt, etc.)

Shipping Restrictions

• Some remote islands and regions cannot be served
• Large items (conversion kits) can only be shipped to "Full Shipping Service" regions above
• If a product cannot be shipped to your region due to shipping restrictions, we will notify you within 3 business days and provide a full refund

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⏱️ Shipping Times

Order Processing Time

• Standard Processing: 1-3 business days (stock verification and preparation)
• Special Products: 7-14 days processing time (indicated on product page)

⚠️ Important - Compatibility Verification:

For Friction Drives (e.g., P.Wheel) and E-bike Conversion Kits (e.g., LVBU):

• We will email you within 24 hours after your order for a manual compatibility review
• You may be asked to provide photos or videos of your bicycle
• This verification ensures the product is compatible with your specific bike
• This step is crucial to prevent compatibility issues and avoid unnecessary returns or exchanges
• Your order will be processed after compatibility is confirmed

Why this matters: Due to the variety of bicycle frames, wheel sizes, and brake systems, compatibility verification helps ensure a successful installation and optimal performance.

Shipping Transit Times (After Processing)

Total Delivery Time = Processing Time + Transit Time

Important Note: Shipping times are estimates and may be delayed due to customs inspections, weather conditions, holidays, or other uncontrollable factors.

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💰 Shipping Costs

Note: Actual shipping costs will be automatically calculated and displayed at checkout based on your destination and products.

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📧 Order Processing

1. Order Confirmation

You will receive an order confirmation email immediately after placing your order, which means:

• We have authorized your credit card
• We are preparing your order for shipment
• We have contacted our warehouse to confirm stock availability

2. Stock Check

• If in stock: We process payment and submit for shipment
• If out of stock: We notify you via email (see "Backorders" section)

3. Order Shipment

If your order is in stock and your credit card is approved by our fraud prevention department:

• Products usually ship within 1-3 business days from the order date
• Unless it's a backorder or custom-built product
• We automatically match the best carrier based on destination and product type
• After shipment, we will send carrier information and tracking number to the email address you provided at checkout

4. Tracking Information

Important Information About Tracking:

We provide final-mile tracking information, which means:

• ✅ We will send you the tracking number immediately after shipment
• ⏳ Initially, you may see "Awaiting Pickup" status
• 🚢 Air Freight Products: Tracking will activate after the package arrives at the destination airport and clears customs
• 🚢 Sea Freight Products: Tracking will activate after the package arrives at the destination port and clears customs
• 📦 When the final-mile courier picks up the package, tracking information will be fully activated and start updating

This process may take some time, please be patient.

If you have any questions:

• Contact us anytime at support@diyebicycle.com to check your shipment status
• If your package doesn't arrive on time, we will notify you in advance via email
• If you haven't received tracking information within 6 business days after order confirmation, please contact us

5. Phone Number Requirement

• ✅ All orders require a valid contact phone number
• ✅ This is a mandatory field at checkout
• ✅ Phone number is used for delivery appointments and emergency contact
• ⚠️ Please ensure the phone number you provide can reach you

Important Notes

• ❌ We do not offer Cash On Delivery
• ✅ We ship daily to worldwide destinations (except remote areas and islands)

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📦 Sea Freight Products Explanation

Why Do Conversion Kits Require Sea Freight?

E-bike conversion kits typically include high-capacity batteries. According to air transport safety regulations:

• ❌ High-capacity batteries cannot be shipped by air
• ✅ Must be shipped by sea freight

Sea Freight Shipping Process

1. International Transport Phase

• Ships from Hong Kong to destination country by sea
• Transit time: 15-45 days (depending on destination)

2. Customs Clearance Phase

• Customs clearance at destination port
• EU 27 + UK: We handle customs and duties
• Other countries: Customers may be responsible for customs fees

3. Final-Mile Delivery Phase

• After customs clearance, package is handed to local courier
• Courier will contact you to arrange delivery
• Usually delivered within 1-3 business days

Package Size Information

Although shipped by sea, conversion kit packages are moderately sized:

• 📦 Compact packaging, easy to handle
• 🚚 Final-mile delivery uses standard courier service
• 🏠 Can be delivered directly to your door
• ✅ No special freight service required

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📦 Delivery Inspection & Damage Handling

Inspect Upon Delivery

Please inspect the packaging when you receive your order:

• Check if packaging is intact
• Look for tears, holes, or large dents
• Check if carton has been opened
• Verify all items are present

How to Handle Damage, Exceptions, or Discrepancies

Situation 1: Carton Damage (tears, holes, dents, opened, or missing items)

Carton damage requires visual inspection of contents:

• ✅ Recommended: Inspect immediately with driver present to verify damage
• ✅ If contents are damaged, note damage on carrier's paperwork
• ✅ Notify diyebicycle.com immediately

Important: If you cannot inspect contents immediately:

• Must note on carrier's paperwork: "Carton damage, subject to inspection"
• List type of damage
• Must inspect contents within 48 hours of arrival
• Report actual damage to carrier

Situation 2: Excessive Carton Damage with Exposed Product

• ❌ Refuse shipment
• ✅ Sign carrier's paperwork: "Carton damaged and refused"
• ✅ Notify diyebicycle.com immediately

Damage Discovered After Delivery

If products arrive damaged:

• You can file a warranty claim to get replacement parts
• Send photos to support@diyebicycle.com
• We will process an insurance claim on your behalf

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🌐 International Shipping & Customs

EU & UK Customers ✅

Good News! We provide full customs clearance service for:

European Union (27 countries) + United Kingdom

• ✅ Price includes all taxes and duties
  • The price you see is the final price
• ✅ We handle customs fees
  • No additional customs fees for you
• ✅ We pay duties and taxes
  • All import duties and VAT paid by us
• ✅ No hidden fees
  • No unexpected additional charges
• ✅ Smooth delivery
  • We handle all customs procedures for fast delivery

This means:

• All EU 27 country customers: No need to worry about any additional fees
• UK customers: No need to worry about post-Brexit customs issues
• The price shown at checkout is your final payment

EU 27 Countries Include: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

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Customers in Other Countries

For countries outside the EU and UK:

Customs, Duties, and Taxes

• ⚠️ Import duties, taxes, and charges are not included in the item price or shipping cost (unless specifically stated on product page)
• ✅ Recipients of international shipments may be subject to customs brokerage fees, import duties, and taxes after arrival
• ✅ These additional charges are the responsibility of the recipient
• ⚠️ We have no control over these government-imposed charges and cannot determine amounts
• ⚠️ Customs policies vary greatly among countries, we cannot provide tax advice

Your Responsibilities:

• Buyers are responsible for knowing the legality of products ordered in their country
• Do not order items that are illegal to import into your country
• Laws differ in every country and we cannot keep up with them all
• You are responsible for checking with your customs office to verify if your country permits shipment of our products

As the buyer, it is your responsibility to find out this information before ordering. Please contact your local customs office for information.

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Tips to Avoid Customs Delays

To avoid delays in receiving your order from customs:

1. Provide Valid Contact Phone

   • Provide a phone number where customs can reach you when your product arrives
   • This phone number will be listed on the commercial invoice
   • This is a mandatory field when placing orders

2. Respond Promptly

   • Do not refuse shipment or ignore requests from carriers regarding duty and/or tax liability
   • Be aware that most carriers will hold a shipment for 5 days after arrival before returning it to sender

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Refusal and Refund Policy (Non-EU/UK Customers)

• ❌ We do not refund original shipping charges for goods refused at customs
• ❌ All additional fees from refused international shipments will be deducted from your refund
• ⚠️ If we are charged for your taxes and duties or incur any penalty or lawsuit related to your order, we will charge your credit card

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Customs Seizure (Non-EU/UK Customers)

• If a package is seized by customs for any reason and we do not receive it back, we will not issue a refund, as local laws and regulations determine the package's fate
• If we receive the package back after seizure, you are still responsible for shipping charges and any other fees plus penalties incurred

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🔄 Backorders & Refunds

Backorders

Sometimes a product may be out of stock at our warehouse when you place your order. In this case:

• We will send you an email immediately after you place your order notifying you of the backorder
• Offer substitute product options so you can get your products sooner

Expected arrival time may change due to:

• Shipment being held up at port upon arrival
• Factory missing certain parts needed to complete manufacturing

If your order's arrival time changes: You can choose to:

1. Keep the order and wait
2. Substitute for a different product
3. Cancel the order altogether

Once backorders arrive:

• We will notify you via email with estimated ship date
• You will receive tracking information within 1-3 business days

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Cancellations & Refunds

• If your item is on backorder and you accept it, we will hold your payment until the product ships
• If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee
• If your order has shipped, you (the buyer) will be responsible for actual return shipping charges
• Refunds will only be issued to the original credit card used when placing your order

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📞 Contact Us

If you have any questions about the ordering and shipping process, feel free to contact us via email:

Email: support@diyebicycle.com
Working Hours: GMT+8 Business Days
Website: diyebicycle.com

Shipping Inquiries:

• Contact us anytime to check your package status
• We will proactively notify you of any delays
• We will assist with any delivery issues

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📍 Return Address

Please contact customer service for return address

Email: support@diyebicycle.com

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💡 Important Notes

1. Shipping times are estimates and may be delayed due to customs, weather, holidays, or other uncontrollable factors
2. Shipping costs are automatically calculated at checkout based on destination and product type
3. Holiday periods may extend delivery times
4. Remote areas may require additional delivery time or may not be serviceable
5. Battery products are restricted from air transport and must be shipped by sea
6. Some products cannot be shipped to certain regions due to shipping restrictions
7. EU 27 + UK customers enjoy customs clearance and duty-paid service with no additional fees
8. All orders require a valid contact phone number for delivery appointments and emergency contact
9. Tracking information shows final-mile delivery status; may initially show "Awaiting Pickup" - please be patient

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🎯 Shipping Methods Quick Reference

EU 27 Countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

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This policy may be updated at any time. Please check regularly for the latest version.

Last Updated: January 21, 2026